Help paying your energy bills: programs compared

If an energy bill is hard to pay, you're not alone, and there's help. Here's a quick comparison of the main programs and where to ask. Asking early gives you the most options.

Program	What it does	Where to ask
LIHEAP	Federal money, run by states, to help eligible households pay heating and cooling bills, and sometimes for crisis help or repairs.	Your state or local LIHEAP office. Search "LIHEAP" with your state, or dial 211.
Weatherization Assistance Program	Free energy-efficiency improvements for eligible households, like insulation and sealing air leaks.	Your state weatherization agency, through Energy.gov or 211.
Utility payment plan	Spreads a past-due balance over several months.	Call the customer service number on your bill.
Budget billing	Equal monthly payments based on your yearly use. Doesn't lower the total.	Ask your utility; often set up online or by phone.
Utility hardship or discount programs	Some utilities and charities offer bill credits or reduced rates for eligible customers.	Ask your utility what programs it offers.
Shutoff protections	Many states limit shutoffs in winter, extreme heat or for medical needs. Rules vary.	Your state utility commission or your utility.
211	A free, confidential line that connects you to local help with bills, food and housing.	Dial 211 or visit 211.org.

General information. Eligibility, funding and rules vary by state and change over time; check with the program or your utility. We aren't affiliated with any program or utility.

Six steps if a bill is due

1
Call your utility as soon as you know a bill will be hard to pay.
2
Ask about payment plans, hardship funds and budget billing.
3
Apply for LIHEAP early; funds can run out.
4
Ask about weatherization to lower future bills.
5
Keep notes: dates, names and what was agreed.
6
Never pay anyone to help you apply for government programs.

Read help paying energy bills and utility scams, or find what costs the most with the appliance energy cost calculator.